Privacy Policy

Data Protection - Privacy Policy – Go Book Here at Go Book, we understand that protecting your personal information is of utmost importance. This privacy policy explains how we collect, use and store your personal information and how we ensure it is secure. This privacy policy applies to you if you provide your personal information to us, even if you decide not to go ahead with the service we offer. If you have any questions about how we may use your personal information you can contact us at hello{{ $companyName }} What personal information do we collect? We will only collect information that we actually need, or where we’re required to collect the information to enable us to perform our legal, regulatory or contractual obligations necessary to provide you with a service, or where we have your permission. This will likely include the collection of: Your personal details (e.g. Title, name, surname) Address details Contact details (e.g. Phone number, e-mail) Financial Information Employment Information information on how you use our website(s) and products and services Special Personal Information Data protection law defines some personal information as “special categories of data”. This includes information about physical or mental health, sexual orientation, religious beliefs, race or ethnic origin, political opinions, trade union membership or biometric data. We will not collect this data. Information about other people If you provide personal information about someone else, for example when a joint enquiry is made, you must do so with the permission of the other person. We will use the personal information about the other person in the ways as described in this privacy policy. How do we collect your personal information? We collect your information in a number of ways. When you make an enquiry to us either by phone, email, our website, by a third party or by any other means By adding reviews or interacting with us on social media such as Twitter or Facebook, etc When we may need to obtain up to date information about you to meet our legal or regulatory obligations Where you have given permission for your information to be provided to us How do we use your personal information? We can only use your personal information where it falls into one or more of the following categories: It is necessary to enter into or fulfil a contract we have with you; You have provided your consent; We have a legal or regulatory obligation to do so; It is necessary to carry out a task which is in the public interest; is necessary to protect your vital interests; or It is in our legitimate interest to do so and it is not against your rights. Information that We Collect from You We may obtain personal information from you through websites, mobile applications or other similar devices, channels or applications operated by or on behalf of any of the following brands: Go Book When you visit, register or access services on Go you may be asked to provide certain information about yourself including your name, contact details, email address and telephone number. In the course of providing the services to you, we may also store information about how you use our sites, for example the pages viewed, the website from which you came to visit our site, details of your financial circumstances including the level of your debt and amount you can afford towards repaying your debts. We may also collect information about your usage of our Website as well as information about you from messages you post to the website and e-mails or letters you send to us. Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the sites is correct, complete, accurate and not misleading and that you disclose all relevant facts. If you are providing us with another person’s information you should first ask them to read this Privacy Policy. By giving us information about another person you are confirming that they have given you consent to provide the information to us and that they understand how their details will be used. Use of your Information We will only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information are as follows: Consent Where necessary we will only collect and process your personal information if you have given your consent for us to do so, for example, we will only send you certain marketing emails and process any sensitive information about you if we have your consent. Legitimate Interests We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are to: Verify your identity and credit standing to enable us to provide debt counselling Assist in completing your application for an Individual Voluntary Arrangement (IVA) Extract certain information for the purpose of generating statistics for our own internal purposes (including credit and/or behaviour scoring, and market service analysis) Detect, prevent and investigate actual and potential fraud and related activities Develop, manage and market products and services to meet your needs and to contact you for products and services that may be of interest Determine your eligibility for different products and services that you may be interested in Contact you in connection with your enquiry Update this website to better meet your needs in the future From May 2018, you will have a right to object to our use of your personal information for these legitimate interests including where we may use your personal information to create a profile to inform customer demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information. Please contact our Compliance Team at hello{{ $companyName }} should you wish to exercise this right. Disclosure of your Information The information you provide to us will be held on our computers and may be accessed by or given to third parties and our staff for the purposes set out in this policy or for other purposes approved by you. Those parties process information and provide support services on our behalf. We may also pass aggregate information on the usage of our site to third parties, but this will not include information that can be used to identify you. Information may be transferred to third parties who may be located outside the European Economic Area. We will ensure that your personal information is protected to the level of standards in accordance with the General Data Protection Regulations. If your information is shared with a third party, we will instruct and state restrictions as to will protect your information. Our third-party partners will also have their own privacy policies, which we recommend you refer to. If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. We will share your data with our Principal, Blackberry Finance Solutions Limited. The purpose for which this data will be shared is for auditing by the Principle on our activities as an Appointed Representative in order to ensure regulatory compliance. We may share your data with The Financial Conduct Authority (FCA) and/or other regulatory bodies, for the purposes of compliance monitoring. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. We will share your personal data with our principle, which is Blackberry Finance Solutions Ltd who are regulated and authorised by the Financial Conduct Authority (FCA) under registration number 669786 Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We undertake an analysis of the risks presented by our processing, and use this to assess the appropriate level of security we need to put in place. When deciding what measures to implement, we take account of the state of the art and costs of implementation. We make sure that we regularly review our information security policies and measures and, where necessary, improve them. We have put in place basic technical controls such as those specified by established frameworks like Cyber Essentials. We understand that we may also need to put other technical measures in place depending on our circumstances and the type of personal data we process. We use encryption and/or pseudonymisation where it is appropriate to do so. We understand the requirements of confidentiality, integrity and availability for the personal data we process. We make sure that we can restore access to personal data in the event of any incidents, such as by establishing an appropriate backup process. We conduct regular testing and reviews of our measures to ensure they remain effective, and act on the results of those tests where they highlight areas for improvement. Where appropriate, we implement measures that adhere to an approved code of conduct or certification mechanism. We ensure that any data processor we use also implements appropriate technical and organisational measures. ADDITIONAL SECURITY MEASURES Cleansing We will, on receipt of Personal Data, conduct TPS cleansing of the Personal Data prior to its use. We will then continue, on an ongoing basis, to TPS and otherwise cleanse the Personal Data no less frequently than every 28 days. Transfers We will not transfer any of the Personal Data to any third party whatsoever without the prior written consent of the Provider. Storage We will store the Personal Data electronically at the registered address of our company and will take appropriate measures to restrict the unnecessary extraction of the Personal Data from the registered address. Any Personal Data that is in hard copy form will be destroyed on site at the registered office when it is no longer needed or within three months of receipt, which occurs earlier. Hard copies of the Personal Data will not leave the registered office without the Provider’s written consent. Access to your personal information You have the right to request from us a copy of the personal information that we may hold about you. This is often called a “Data Subject Access Request”. You can request this information by contacting us at hello{{ $companyName }} We will provide this information free of charge. Right to have your personal information corrected If the personal information we hold about you is incorrect you have the right to request that we correct this. Right to stop or limit the processing of the data we carry out You may request that your personal information is deleted or that we stop processing the information if we’re no longer entitled to process it. There may be occasions where we are unable to delete the data due to our legal or regulatory obligations. We will however discuss this with you if you request for your information to be deleted. How long do we keep your personal information for? We will keep a record of your personal information to ensure that we provide you with the best service possible and where we’re required to keep your personal information to meet our legal and regulatory obligations. Your information will be deleted after 2 years unless you request the information to be deleted sooner. How to contact us about your data Post – Compliance Department, Go Book, 81 Union St, Oldham, OL1 1PF Links To Other Websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Cookies Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up the browser on your computer to reject cookies although, in that case, you may not be able to use certain features on our Website. If you do not wish to receive cookies in the future, please let us know.